I’m having same issues on my other devices works fine on my main device but can’t make any new characters on my other devices. I have reset device, deleted app re-downloaded it, and updated everything. I have an iPhone 6, iPhone 7, and an iPad 6 gen and it only works on the iPhone 6.

Update: so I got a new iPad and the character generator works on the new one but still doesn’t work on my other iPad and the iPhone 7 and yes I deleted the app and re-downloaded it still nothing